PXL_20211125_105036107_2.jpg

FAQs & T&Cs

and

FAQs

1. What can I do at The Sundowner?

We have created a nature-based experience centre unlike any other in Singapore, all set inside a conserved shophouse. Choose from Farm Encounters (we are best known for our honeybees), or attend a Nature-based Workshop, like building a mini zen garden. F&B your thing? Make pasta or pizza with us, or even learn you how to make a cocktail. 

All that too much work? Just get drinks at our bar, or use the rooftop garden as a lounge. Eat food. Read a book. Smoke. Dance. Sing karaoke. Watch a movie. Propose. Get married. Anything legal.


2. What's the F&B policy?

For our F&B experiences, you’ll eat your own creations, e.g. pasta or pizza, or cocktails. You may bring more tidbits to snack on, but all drinks are served by us exclusively. Corkage is available.

Our non F&B experiences (E.g. Treehouse-building) don’t have a window for OTOT makan before / after. If you wish to eat before / after your session, you may book a Lounge Session (10% off!) and tabao food up. 

3. What is the minimum booking size?

Unless you book a private event, our Experiences are for group join-ins, so you can sign up with any number (inc solo), and we will add participants to the group for that day. 

If we do not reach the minimum number for that booking (usually 4 pax), we may reschedule the session, and will try to tell you 1-2 days prior. You may then find a new date at your convenience. Please not that your payment is not refundable, only transferable to your new session.

As our space is limited, do note that only paying participants will be allowed into our premises. I.e. no chaperones / helpers etc who would be standing at the side etc. If chaperones turn up, full price must be paid before the session starts.


4. How can I book the whole rooftop / bar for exclusive use?

We accept exclusive bookings for a 4hr slot (1930 – 2330h) on any day of the week, priced accordingly per pax. Free Wifi, BBQ, movie projector entertainment system, and karaoke mics are complimentary for Whole Evening bookings. Contact us if you wish to plan a special occasion such as proposals or birthday parties. 


5. Child-friendly?

Our Experiences are generally suitable for children aged 4 years and up, except our Pasta & Pizza Making, and Workshops, which require higher motor skills. For our RFE, we have bee suit for kids.

Take note that you will have to climb a spiral staircase 3 levels up (and down). We encourage all guests to wear longs and covered shoes for comfort and safety reasons.

As our space is limited, do note that only paying participants will be allowed into our premises. I.e. no chaperones / helpers etc who would be standing at the side etc. If chaperones turn up, full price must be paid before the session starts.


6. Pet-friendly?

Yes! However if there are other participants, we require dogs to be leashed so that accidents don't occur and tails are not stepped on. Do let us know when making your booking that you plan to bring your pet. 

 

7. I'm scared of bees. How?

Foraging bees are generally peaceful as they are concentrating on getting nectar and honey – not you. If you do not disturb their nest, they will not disturb you. We locate the hives in a corner of the rooftop to avoid accidental contact.

Recommended attire: For your Bee Encounter, we provide bee suits. We recommend longs for comfort, and for footwear we recommend covered shoes with high socks.


8. Can I come visit anytime if I'm in the area?

We open by appointment only. Please don't turn up at our door to come visit! Contact us prior and we'll be happy to set an appointment time. 

T&Cs

Cancellation 

1. All payments are strictly not refundable, except Covid cases where 50% of your payment can be refunded upon verification of your status. As our capacity is limited, we seek your understanding that your reserved slot prevents others from signing up. 

2. In the event that you wish to cancel more than 3 days (72 hrs) before the event date, booking is transferable but not refundable. 

3. In the event that you wish to reschedule your booking less than 3 days (72 hrs) before the event date and you can re-book your event for another date and we will knock 10% off your booking. A reschedule free-of-charge is not possible as our capacity is limited, we seek your understanding that your reserved slot prevents others from signing up. 

Rain 

4. In the case of inclement weather, we reserve the right to to postpone the booking before the start of the event, cancel the  activity and replace them with appropriate indoor activities for the safety of all participants and facilitators.

 

5. If rain comes mid-way through, we have shelters and can continue with your session unless it is not safe to do so. 

6. If the session has to end prematurely after it has begun, a new future session can be booked at no extra cost at our discretion.

Vouchers

7. All vouchers purchased have a validity of 6 months from the date of purchase. 

8.  All vouchers are strictly non-refundable and cannot be exchanged for cash in part or full and any unused balance will not be refunded.